In Friday’s blog, we discussed how Microsoft Dynamics CRM’s always-on connection with Microsoft Excel makes it easy to analyse and share business and customer data across your organisation.

But by implementing this powerful software package, you will also give your sales, marketing and customers services teams a powerful contact and account management tool.

Microsoft Dynamics CRM stores critical information about your business contacts, sales prospects and customer accounts in a single, central place, where it can be easily accessed by everyone in your organisation. This includes the names and details of key contacts, organisation details, business locations, multiple site addresses, phone numbers, email addresses and more.

You can also automatically keep track of all interactions and communications with sales prospects and customers, including all e-mails, phone calls and letters. And you can assign, and keep track of, tasks and activities for individual contacts and accounts, such as follow-up phone calls or emails, and automatically be reminded when it’s time to perform each task.

You can find out more about  Microsoft Dynamics CRM here