In recent blog entries, we’ve discussed how Microsoft Dynamics CRM is an invaluable tool for your sales teams and your customer services professionals.

However, Microsoft Dynamics CRM also has powerful capabilities that enable your marketing professionals to conduct highly-targeted marketing campaigns.

Using Microsoft Dynamics CRM’s intelligent marketing features, you can:

•    Use natural-language queries to instantly segment customers or prospects
•    Create highly-targeted lists and associate them with campaigns
•    Set up personal or public views for reuse
•    Easily share target lists with colleagues and vendors
•    Export lists into multiple formats for bulk email or direct mail communications

As a leading Microsoft Dynamics CRM supplier, we can cost-effectively and seamlessly implement Microsoft Dynamics CRM for you.

To find out more, call us on: 0800 33 456 30 or Contact Us.

At last week’s National Retail Federation’s Annual Conference in New York, Microsoft announced the forthcoming release of Microsoft Dynamics AX 2012 for Retail.

The retail solution will be available in more than 25 countries from February and will have powerful features and functionality that will enable retailers to provide customers with a rich, rewarding and personalised shopping experience across multiple channels.

Microsoft Dynamics AX 2012 for Retail will also have powerful social and mobile commerce, point of sale (POS) and merchandising capabilities.

As Microsoft Certified professionals who specialise in Microsoft technologies, we can give you expert advice about which Microsoft Dynamics package will be of the greatest benefit to your business.

Call us on: 0800 33 456 30 or Contact Us.

Global IT spending has been predicted to grow by more than 3.5% this year.

According to research firm Gartner, £2.4 trillion will be spent on IT in 2012, which will represent a 3.7% increase on 2011.

We can help you maximise your ROI from IT by providing you with leading-edge technology solutions that will allow you to improve your operations, speed up business-critical processes and increase productivity and efficiency throughout your organisation.

To find out more about our productive and profitable technology solutions and services, click here or call us on: 0800 33 456 30

In recent blogs, we’ve discussed how your sales professionals can use Microsoft Dynamics CRM to quickly and efficiently manage customer accounts, work more productively and turn more leads into sales.

Today, we’d like to discuss why Microsoft Dynamics CRM is also a powerful and invaluable tool for your customer services professionals.

Using Microsoft Dynamics CRM’s user-friendly dashboard and intuitive features, your customer services teams can respond quickly and accurately to customer calls and enquiries, by having access to complete case and customer data at their fingertips.

They can also use guided business processes and scripted dialogues to deliver a fast and precise service, effortlessly manage customer cases across individual and team queues and flexibly handle customer enquiries across multiple channels for customer convenience.

To find out more about how your customer service teams, sales professionals and marketing department can work more productively and efficiently using Microsoft Dynamics CRM, call us on 0800 33 456 30 or contact us.

In last week’s blog, we discussed how Microsoft Dynamics CRM Mobile Express enables your sales teams to use Microsoft Dynamics CRM’s powerful features while on the road.

Today, we’d like to discuss how Microsoft Dynamics CRM's analytics features could help you make better sales decisions.

Using Microsoft Dynamics CRM’s user-friendly dashboard and powerful data analytics and visualisation tools, you can gain invaluable insight into your organisation’s sales performance and make faster and more informed business and sales decisions.

You can:

•    View key sales performance indicators in real time
•    Use built-in sales reports to conduct detailed analyses of your sales               performance without requiring IT assistance.
•    Employ robust data cubes to obtain insightful trending analysis
•    Identify key selling scenarios using predictive analytics
•    Instantly create ad-hoc reports using an intuitive Report Wizard
•    And more

To find out more about Microsoft Dynamics CRM’s powerful features and for a chat about how we can cost-effectively implement it for you, call us on 0800 33 456 30 or contact us.