Global IT spending has been predicted to grow by more than 3.5% this year.

According to research firm Gartner, £2.4 trillion will be spent on IT in 2012, which will represent a 3.7% increase on 2011.

We can help you maximise your ROI from IT by providing you with leading-edge technology solutions that will allow you to improve your operations, speed up business-critical processes and increase productivity and efficiency throughout your organisation.

To find out more about our productive and profitable technology solutions and services, click here or call us on: 0800 33 456 30

In recent blogs, we’ve discussed how your sales professionals can use Microsoft Dynamics CRM to quickly and efficiently manage customer accounts, work more productively and turn more leads into sales.

Today, we’d like to discuss why Microsoft Dynamics CRM is also a powerful and invaluable tool for your customer services professionals.

Using Microsoft Dynamics CRM’s user-friendly dashboard and intuitive features, your customer services teams can respond quickly and accurately to customer calls and enquiries, by having access to complete case and customer data at their fingertips.

They can also use guided business processes and scripted dialogues to deliver a fast and precise service, effortlessly manage customer cases across individual and team queues and flexibly handle customer enquiries across multiple channels for customer convenience.

To find out more about how your customer service teams, sales professionals and marketing department can work more productively and efficiently using Microsoft Dynamics CRM, call us on 0800 33 456 30 or contact us.

In last week’s blog, we discussed how Microsoft Dynamics CRM Mobile Express enables your sales teams to use Microsoft Dynamics CRM’s powerful features while on the road.

Today, we’d like to discuss how Microsoft Dynamics CRM's analytics features could help you make better sales decisions.

Using Microsoft Dynamics CRM’s user-friendly dashboard and powerful data analytics and visualisation tools, you can gain invaluable insight into your organisation’s sales performance and make faster and more informed business and sales decisions.

You can:

•    View key sales performance indicators in real time
•    Use built-in sales reports to conduct detailed analyses of your sales               performance without requiring IT assistance.
•    Employ robust data cubes to obtain insightful trending analysis
•    Identify key selling scenarios using predictive analytics
•    Instantly create ad-hoc reports using an intuitive Report Wizard
•    And more

To find out more about Microsoft Dynamics CRM’s powerful features and for a chat about how we can cost-effectively implement it for you, call us on 0800 33 456 30 or contact us.

Did you know that your sales teams can use Microsoft Dynamics CRM’s powerful features while on the road?

Using the solution’s Mobile Express feature, your sales professionals can use Microsoft Dynamics CRM to access customer data from any web-enabled device in real-time.

They can also prepare for customer meetings by looking at real-time customer account details, receive leads and respond rapidly to customer requests while on the road, and use Microsoft Dynamics CRM to identify new up-sell and cross-sell opportunities while visiting customers.

To find out more about how you can benefit by implementing Microsoft Dynamics CRM and for a chat about how we can cost-effectively install it for you, call us on 0800 33 456 30 or contact us.

In recent blogs, we’ve discussed how you can use Microsoft Dynamics CRM to improve your sales planning make your sales team more productive and efficiently manage accounts.

Another key benefit of implementing Microsoft Dynamics CRM is that it allows you to streamline and simplify your workflow processes.

Using Microsoft Dynamics CRM’s intuitive features, you can:

•    Automatically create or assign tasks and activities
•    Automate simple or multi-level approvals
•    Automate the scoring and distribution of leads
•    Define and enforce consistent sales processes across your organisation
•    And more

To find out more about the benefits of using Microsoft Dynamics CRM and for a chat about how we can seamlessly implement it for you, call us on 0800 33 456 30 or contact us.