As discussed in last week’s blog, Microsoft Dynamics CRM, Microsoft’s flexible customer relationship management solution, has been specifically-designed to help companies identify more potential customers, convert more leads into sales and enhance their customer service.

One of the critical reasons that Microsoft Dynamics CRM is such an invaluable sales, marketing and customer service tool is that it gives everyone in your organisation access to a single, centralised database of comprehensive customer information. From initial contact, through to purchase and post-sales support, any data or information you collect about your customers is stored in one place, where it can be instantly accessed by any member of staff.

With a wealth of customer information at their fingertips, from past and current account activity and up-to-date contact details to sales and order information and payment histories, employees can respond promptly to customer enquiries and requests, target loyal customers with special offers, identify cross sell and up sell opportunities, and more.


To find out more about the benefits of Microsoft Dynamics CRM, contact the Systems Valley team

One of the best things about Microsoft Dynamics, Microsoft’s powerful suite of software packages, is that each software package has the same look and feel as the Microsoft applications and tools your employees already know and are comfortable with.

Each package also works seamlessly with familiar Microsoft products like Microsoft Word and Microsoft Excel and comes with built-in wizards that enable processes and procedures to be learnt in minutes, without the need for training or support.

That means if you install a Microsoft Dynamics package in your organisation, rather than needing to take time out to learn a new application, your employees can be using Microsoft Dynamics to work more efficiently and productively the moment the software is installed, giving you a rapid return on your investment.

Systems Valley can help you evaluate which Microsoft Dynamics software package best suits your business needs and can seamlessly implement it in your organisation. You can find out more about our Microsoft Dynamics services and solutions here .

By adopting Microsoft SharePoint products and technologies in your organization, you can reduce your IT costs and complexity, reduce your development costs, simplify management and training, improve employee productivity and enhance the effectiveness of customer service and sales teams, a new white paper has shown.

Available to download from Microsoft.com, the white paper focuses on five specific ways in which SharePoint Products and Technologies can save you money. It can be downloaded for free here.
 
Systems Valley has a wealth of experience in designing, developing and implementing applications, plug-ins and web parts for SharePoint and customising SharePoint web parts and functionality. We can also help you plan and develop a strategy for implementing SharePoint in your organisation, and can handle every aspect of the implementation process for you.

To find out more about our SharePoint solutions and services or to book one of our experienced SharePoint developers, contact the Systems Valley team.

Employees may soon be able to take up to two weeks off work with any illness and without needing a doctor's note.

According to an article in Personnel Today, the government has drawn up plans to extend the length of time staff can be off sick without a doctors' note from five days to 14 days, with the rules set to cover all illnesses and not just swine flu.

Playing down fears that this will encourage staff to sign themselves off on long-term sick leave when they are not actually ill,  Ben Willmott, an employment relations adviser at the CIPD, commented that there will only be: “a small proportion of employees that will take advantage of the situation.” He also stressed that: “the important thing for employers is to manage sickness well and keep good data on absences."

The easiest and most accurate way to monitor absence data is to implement a fast and efficient system for monitoring and recording employee leave and absence in your organisation, such as Systems Valley’s leave management application LeaveMaster.

You can find out more here

Yesterday’s blog discussed how you can win and retain more business by implementing Microsoft Dynamics CRM in your organisation. But if a customer relationship management solution doesn’t suit the specific needs and goals of your business, you may wish to consider implementing an enterprise resource planning (ERP) solution like Microsoft Dynamics AX.

Microsoft Dynamics AX allows you to store everything from vital manufacturing, logistics, distribution and inventory data to critical shipping, invoicing, accounting and human resources information in a single, common database. Able to store, retrieve and share critical business data, your employees can work faster and smarter and are empowered to make quick, informed decisions.

Systems Valley can help you evaluate how the advanced technology and extensive functionality of Microsoft Dynamics AX can best be put to use in your organisation. We can also use our technical know-how and project management expertise to seamlessly install Microsoft Dynamics AX for you.

To find out more about Microsoft Dynamics AX, contact the Systems Valley team.